During Your Tenancy
Locks and keys
You will need to get permission first from your Asset Manager should you wish to change the locks. If you lose your keys or lock yourself out of the house, keys may be collected from our office during business hours at a cost of $20. This can be either paid in cash upfront or an invoice can be sent to you for payment.
Outside of Business Hours- Access
If it is outside of normal business hours you will need to call your property manager who may be able to collect the key from the office and get you access to the house. Our afterhours call out is $110 inc GST which can be either paid in cash upfront or an invoice can be sent to you for payment. If you cannot contact your property manager then please contact a locksmith – We recommend The Lock Guy 0438 316 866 - Cost of the locksmith will be your responsibility.
If you lose your keys and wish to have the locks changed, please discuss this with your property manager as the landlord needs to give consent to have locks changed and our office requires a set of the new keys.
Periodic and Maintenance Inspections
Periodic inspections are carried out twice per year by your property manager. These inspections are not only to ensure that you are maintaining the property as outlined in your tenancy agreement, but also provide an opportunity for you to advise us of any repairs that may be required.
We will notify you in writing at least five (5) days prior to the proposed inspection. Your attendance at the inspection is not necessary, however if there are any items you wish to make us aware of, please complete the checklist that will be sent to you along with the notice of routine inspection. Your property manager will always leave their business card to confirm their attendance.
Photos- it is company policy that we take photos of the main areas inside and outside of the property as well as any areas of concern and that require maintenance. If you do not wish to have photos taken, please advise your property manager.
In general, you need to keep the property clean and minimise the risk of pests or vermin becoming a problem. This applies to all areas of the property including walls, ceilings, doors, windows and light fittings.
Carpets are easy to maintain if you follow a few simple steps.
Regular vacuuming will slow down wear and tear and prevent everyday dirt from causing damage - vacuum at least once a week or more frequently for heavier traffic areas. We suggest using protective mats and floor covering protectors under home office chairs and any heavy furniture.
Carpets must be professionally cleaned at the end of the tenancy, however if your tenancy is for a period longer than 12 months, you may wish to have the carpets cleaned every 12-18 months to maintain them in good condition. It is best that this cleaning be completed after the winter period.
Treat spills as soon as they occur to avoid staining. Follow these steps:
1. Remove as much of the spilled matter as you can.
2. Quickly smother and soak up liquids with a clean white towel or paper towel.
3. Apply carpet cleaner as directed on the label. Apply to a towel first then blot on to the carpet. Work from the outside of the spill in towards the centre.
4. Rinse with a small amount of water (do not use hot water).
5. Blot dry.
Although timber floors allow you to avoid some of the work involved in maintaining carpets, they still require some care. Use protective floor mats and floor covering protectors under office chairs and heavy furniture to avoid wear on floors. An inexpensive option is to purchase some thick felt and cut pieces to suit the legs/feet of your furniture. Sweep often and mop floors as required to avoid damage to the polished surface.
Only use minimal water when washing timber floors — if the polish is thin in any areas excess water can seep through and significantly damage the timber. If you notice any areas where the polish is already worn, notify your Property Manager so that it can be assessed and any necessary action taken to avoid damage to the timber.
Sweep often and wash as required. Use eucalyptus oil, white spirit or turpentine to remove scuff marks from vinyl floors. Avoid using cleaning products containing ammonia as these break down the flooring and cause cracks.
Wash ceramic tiles with mild detergent and warm water, avoid products containing ammonia.
Marble and granite
Sweep often to avoid scratches from dirt or sand. Wash with a damp mop using detergent and warm water. Avoid acid-based cleaners. Attend to spills immediately. For coffee, tea or wine stains, rub half a cut lemon that has been dipped in borax powder over the stain, or try a paste of bicarbonate of soda and water, then wipe over with a damp cloth.
For oil and grease stains on unpolished marble, rub some cornflour onto the area and leave for several hours, then wipe off with a damp cloth.
Any equipment that is not working when you move in should be reported to your Property Manager immediately. If you experience problems with any equipment during your tenancy, there are a few things to check before reporting it to us for maintenance. Please refer to our maintenance and repairs section.
Ovens and stoves must be kept clean and used in accordance with the product manual (if provided).
If a washing machine/dryer is provided with your tenancy, clean the filters in each machine regularly and ensure that dryers are adequately ventilated.
Bathrooms need to be kept well-ventilated. Regularly open the window for a period of time if possible, and always turn on the fan when showering. Fan covers need to be cleaned when they get dusty. If the cover has become sticky, wash with dishwashing liquid and hot water, using a scourer if necessary.
Wipe down surfaces regularly to avoid mould growth. If mould does develop, use a product such as Exit Mould. Avoid contact with skin and if spraying on the ceiling or other high areas, protect your eyes by wearing glasses. Stains on basins and baths from dripping taps can be removed with a cream cleanser or a paste of borax and lemon juice.
If the bathroom has a metal showerhead that has become blocked, place the showerhead in a saucepan with 1 part white vinegar and 8 parts boiling water and simmer for about 15 minutes.
Keeping pantry foods in containers will help to prevent infestations of pests such as weevils and mice. Flours can be kept in their paper bags in the freezer.
Ovens, grills and range-hoods should be wiped down often to avoid a build-up of grime.
You cannot sub-let (have other people living at the property who are not listed on the lease agreement) without the owner’s prior written consent (through the agent). This does not apply to visitors who may stay with you for short periods of time, for no more than 14 days at a time.
If you wish to sub-let, please contact your Property Manager. The person who wishes to move in will be required to fill out an application form and provide identification and supporting documentation in the same manner as is normally required for a tenancy application. Darren Jones Real Estate will assess the application and will forward your request to sub-let to the owner. Under no circumstances is anyone permitted to move into the property without the prior consent of the landlord though the agent.
If you are renting a strata-titled property, including a unit, apartment, townhouse or duplex, there are some extra things that you need to be aware of. These include the by-laws of the complex and areas of common property or exclusive use.
Within the strata complex there will be areas of common property that the Property Manager would have pointed out to you when you inspected the home. There are several standard by-laws that relate to common property that all new tenants need to be aware of:
In some circumstances you can't transport furniture through a common property area unless you have first given the strata council sufficient notice of your intention to do so.
You are not permitted to use any part of an area of common property for your own purposes as a garden.
You must not obstruct any person’s lawful use of common property.
You cannot permit any child of whom you have control to play on any area of common property or to remain in an area of common property that could be dangerous to children (such as a laundry or car parking area) unless they are accompanied by an adult.
If your apartment or unit has one or more allocated parking bays, you must ensure that you only use the bay(s) assigned to you. You cannot park a vehicle on any area of common property, or use a visitor car parking bay on a regular basis.
It is your responsibility to ensure that your visitors comply with the by-laws, including parking and their behaviour within common property areas, including excessive noise when walking to and from your rented property at late hours.
Noise and disturbance
In the close-living situation of a strata complex, it is the right of every occupant to be able to use and enjoy their properties and areas of common property. Therefore excessive noise and inappropriate or offensive behaviour that causes a disturbance to other occupants is prohibited under the by-laws of the complex. All occupants must be adequately clothed when upon common property and are not permitted to dispose of rubbish, dirt or other material in an area of common property.
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