Should an emergency occur during business hours, please email/call your Property Manager directly or via our Maintenance Request Form on our website or call the office 9432 2544
However should an emergency arise outside of normal business hours, please try to contact your Property Manager directly. Failing that please contact our office for the emergency contact number.
Please ensure the repair requested is an emergency because if a tradesperson does attend the property afterhours and the issue could have waited until the next working day, you may be responsible for the full or part account charged by the tradesperson.
We consider the following to be an emergency:
1. Burst or broken water pipes
2. Blocked or broken toilet- However if you have a second toilet that is functioning, please report this problem during business hours and use the second toilet;
3. Serious roof or gas leak;
4. Dangerous electrical fault, dangerous power point, loose live wire etc;
6. Serious flooding damage; contact the SES if you cannot get in touch with your Property Manager
7. Serious storm, fire or impact damage (ie impact by a motor vehicle); contact the SES if you cannot get in touch with your Property Manager
8. Failure or breakdown of the gas, electricity or water supply to the premises;
9. Failure or breakdown of an essential service or appliance on premises for water or cooking;
Hot water service failure- please note that if this service fails at the beginning of a weekend or long weekend we accept this will need to be fixed as soon as possible. However, we ask that if a hot water service fails on a weeknight or the day before business hours resume, we ask that this be reported as a normal maintenance item. Once reported, we will place urgency on the matter.
10. Fault or damage that makes premises unsafe or insecure;
11. Fault or damage likely to injure a person, damage property or unduly inconvenience a resident of premises;
12. Serious fault in a staircase or lift or other area of premises that unduly inconveniences a resident in gaining access to or using the premises; or
13. Breakdown of an air-conditioner during extreme heat (ie during days where temperatures reach or exceed 38 degrees Celsius.
Important - Please note that in cases of extreme heat it is very likely there will be a waiting period to get a qualified tradesperson to the property due to increase in demand for their services. In some cases, this may be several days.
Check fuses and safety switch located in the electrical meter box. If the safety switch has tripped, reset it. If it trips again, turn off all power points and unplug your appliances. Begin plugging in appliances one by one to find out which one is tripping the switch. If the appliance belongs to you, the repairs are your responsibility. If the appliance belongs to the owner, contact your Property Manager who will arrange repairs.
Hot water systems
If you experience problems with a gas hot water system, check that the pilot light has not gone out. There should be instructions on the system for relighting the pilot light. You can also adjust the temperature of the water; again, check the instructions.
Refer to the manual (if provided) for initial troubleshooting. If you cannot fix the problem or it is not referred to in the manual, contact your Property Manager. Please note that appliance manuals can usually be accessible by doing a Google search, and placing the make and model names into the search and using other key words like ‘user manual’ or ‘handbook’.
Washing machines and dryers
For washing machines, check the hot and cold water connection hoses and taps before calling to report a problem. Dryers will need to have the lint filter cleaned often, generally after each use. If the washing machine/dryer belongs to you, any maintenance is your responsibility. If they appliance belongs to the owner and you have checked the manual (if provided), contact your Property Manager to arrange repairs.
Blocked sinks and drains
For bathroom sinks and showers, the drain cover can often be lifted up to assist with the removal of blockages. Use a drain cleaner such as Drano crystals or liquid. Follow the instructions and use with care as the product is corrosive. Wear gloves and ensure that the room is well-ventilated. If there is a recurring problem with blocked sinks or drains, please advise us in writing.
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