Property Management Service Guarantee

Written Customer Service Standards and Guarantee

We mean what we say, and back it up with our written customer service standards and guarantee.

Our written commitment covers the following aspects of the property management process-

• Marketing your property
• Leasing your property
• Rent/Bond collection
• Photographic and written ingoing condition report
• Rent monies
• Repairs and maintenance
• Tenancy lease renewals
• Periodic inspections
• Tenant vacating
• Property disbursements and statements
• General communication
• Complaints handling
• Documentation
• Personal information
• Professional standards

Our written service standards are backed up with our guarantee by giving you a 3 month management fee free period for your property if we fail to perform according to our written customer service standards.