Renter Information

Approved and Getting Started

Once your application has been approved, you will be required to sign a Residential Rental Agreement and pay the first month’s rent within 24 hours.
You are also required to pay the equivalent of one month’s rent as your bond. This is sent to the Residential Tenancy Bond Authority where it is held until your tenancy is successfully finalised.

It is the Renters responsibility to connect all utilities and disconnect at the end of the lease. Your property manager can assist with this if required.

An Ingoing Condition Report is emailed to you the morning of your lease agreement starting. You have three business days to review this report, make comments and return it to our office.

During Your Tenancy

Periodic inspections are carried out twice per year by your property manager. These inspections are not only to ensure that you are maintaining the property as outlined in your rental agreement, but also to provide an opportunity for you to advise us of any repairs that may be required.

Should an emergency occur during business hours, please email/call your Property Manager directly or via our Maintenance Request Form on our website or call the office 9432 2544

However should an emergency arise outside of normal business hours, please contact one of our preferred suppliers.

Plumbsmart 0413 162 226 – All plumbing issues

TCR Electrical 0413 013 484 – All electrical issues

SES 132 500 – Serious flood damage

Smoke Alarms Australia 1300 652 213 – Smoke detectors

Perkins Exterminators 0408 149 862 – Pest Control

Leader Locksmiths 0435 338 398 – Locksmith

Please ensure the repair requested is an emergency because if a tradesperson does attend the property afterhours and the issue could have waited until the next working day, you may be responsible for the full or part account charged by the tradesperson.


  • Burst water service
  • Blocked or broken toilet system
  • Serious roof leak
  • Gas leak
  • Dangerous electrical fault
  • Flooding or serious flood damage
  • Serious storm or fire damage
  • An essential service or appliance for hot water, water, cooking or heating is not working
  • The gas, electricity or water supply is not working
  • A cooling appliance or service provided by the rental provider is not working
  • A safety-related device, such as a smoke alarm or pool fence, is not working
  • An appliance, fitting or fixture that is not working and causes a lot of water to be wasted
  • Any fault or damage in the property that makes it unsafe or insecure, including pests, mould or damp caused by or related to the building structure

If you do need to organise any of these trades, please email your Property Manager upon completion so they can advise your Rental Provider.

No electricity

Check fuses and safety switch located in the electrical meter box. If the safety switch has tripped, reset it. If it trips again, turn off all power points and unplug your appliances. Begin plugging in appliances one by one to find out which one is tripping the switch. If the appliance belongs to you, the repairs are your responsibility. If the appliance belongs to the owner, contact your Property Manager who will arrange repairs.

Hot water systems

If you experience problems with a gas hot water system, check that the pilot light has not gone out. There should be instructions on the system for relighting the pilot light. You can also adjust the temperature of the water; again, check the instructions.


Refer to the manual (if provided) for initial troubleshooting. If you cannot fix the problem or it is not referred to in the manual, contact your Property Manager. Please note that appliance manuals can usually be accessible by doing a Google search, and placing the make and model names into the search and using other key words like ‘user manual’ or ‘handbook’.

Washing machines and dryers

For washing machines, check the hot and cold water connection hoses and taps before calling to report a problem. Dryers will need to have the lint filter cleaned often, generally after each use. If the washing machine/dryer belongs to you, any maintenance is your responsibility. If they appliance belongs to the owner and you have checked the manual (if provided), contact your Property Manager to arrange repairs.

Blocked sinks and drains

For bathroom sinks and showers, the drain cover can often be lifted up to assist with the removal of blockages. Use a drain cleaner such as Drano crystals or liquid. Follow the instructions and use with care as the product is corrosive. Wear gloves and ensure that the room is well-ventilated. If there is a recurring problem with blocked sinks or drains, please advise us in writing.